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Shipping & Returns

Refunds and Returns Policy

We provide free trials so you can be assured that you are satisfied with our progams before purchase, so returns are unlikely.

However we are happy to credit or exchange any unopened goods within 30 days, provided we receive the goods in original condition. You will need to satisfy us that the programs are uninstalled from your computer. Returns will be approved at our discretion and all postage costs are to be incurred by the customer.

Please email mmsp@tpg.com.au with notification of the items and reason for the return and we will respond with instructions on how to proceed.

Should you receive a faulty or damaged product, please contact us via email mmsp@tpg.com.au with your specific problem and we'll get back to you promptly.

Specific Policy for Casa Futura Devices

Casa Futura Stuttering treatment devices sold to, bought from, or approved by a speech-language pathologist may be returned to Multimedia Speech Pathology within 60 days for a 100% refund (except shipping costs). The customer has 60 days from the time he or she receives the device until he or she ships it back. Institutions that send a purchase order to Multimedia Speech Pathology have 60 days to pay for the device or return it.
Devices bought by consumers directly from Multimedia Speech Pathology may be returned within 30 days for a 90% refund. The customer has 30 days from the time he or she receives the device until he or she ships it back. Shipping costs are not refundable.
Casa Futura Technologies doesn't accept returns more than three months after the date we shipped the device.

Accessories made by other companies are not warranteed by Casa Futura Technologies. Please return broken accessories to their manufacturers.
It is the customer's responsibility to report items missing from the invoice or packing list.
Devices for Parkinsons Treatment
Not all people with Parkinsons respond in the same way to AAF or FAF so please trial the devices first with your Speech Pathologist before deciding to purchase (contact us to arrange a loan of the device.) In NSW you will need to borrow the device to trial before your Speech Pathologist can apply for funding through Enable.
Limited Warranty

Seller warrants all merchandise against defects in material or workmanship for a period of one year from the date of invoice unless otherwise stated. Your only remedy under this limited warranty is repair or replacement of any item at no charge if seller determines that such item is in fact defective. This warranty does not cover damage to any item if, in our opinion, damage has been caused by improper customer assembly or modification, negligence, improper operation, misuse or abuse. Seller is not responsible for incidental or consequential damages, including, without limitation, lost profits and lost use of other goods even if advised of the possibility of such damage or if such damage could have been reasonably foreseen, except only in case of personal injury where applicable law requires such liability.

iPad and iPhone and iPod Touch Apps

Apps advertised on this site are not purchased from this site but from the Apple iTunes Store and our refunds and returns policy cannot apply.

All apps are covered by Apple iTunes Store Terms and Conditions.

Delivery Policy

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 24 hours. Sometimes we need to wait a day longer to receive activation codes from overseas.

If occasionally an item is temporarily out of stock you will be informed of the expected wait.
Normal delivery times:
Within Australia 3 - 5 business days
Overseas - 5 - 12 business days

However if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at mmsp@tpg.com.au

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